🎉 Secure your crypto assets - Learn the essential security practices
OFFICIAL SECURITY EDUCATION PAGE

Protect YourCrypto Assets

Learn essential security practices to keep your digital assets safe. Your recovery phrase is the key to your crypto - protect it with your life.

Trusted by over 8 million users

Recovery Phrase Security

Your 12-24 word recovery phrase is the master key to your crypto. Follow these critical guidelines.

DO's

  • Write it down on paper immediately
  • Store it in a secure, fireproof safe
  • Keep multiple copies in separate secure locations
  • Use metal backup plates for long-term storage
  • Verify your recovery phrase after writing it down
  • Keep it completely offline and private
  • Consider using a cryptosteel or metal backup
  • Store it away from electronics and magnets

DON'Ts

  • Never store it digitally (photo, screenshot, document)
  • Never share it with anyone - not even support staff
  • Never enter it on any website or app
  • Never send it via email, text, or messaging apps
  • Never store it in cloud storage or password managers
  • Never memorize it as your only backup
  • Never laminate paper backups (can trap moisture)
  • Never ignore requests for your recovery phrase
CRITICAL SECURITY ALERTS

Common Crypto Scams

Stay vigilant. Scammers use sophisticated tactics to steal your crypto. Learn to recognize them.

🎣

Phishing Attacks

Fake websites or emails impersonating Ledger or exchanges asking for your recovery phrase.

Ledger will NEVER ask for your recovery phrase

📞

Fake Support Calls

Scammers pretending to be customer support requesting remote access or sensitive information.

Never give remote access to your computer

🎁

Giveaway Scams

Fake cryptocurrency giveaways asking you to send crypto to receive more in return.

If it sounds too good to be true, it is

💌

Romance Scams

Building fake relationships online to eventually request crypto investments or "help".

Never send crypto to people you meet online

💰

Investment Schemes

Promises of guaranteed high returns or exclusive investment opportunities.

There are no guaranteed returns in crypto

🔄

Impersonation

Fake social media accounts posing as company officials or influencers.

Always verify official accounts and domains

Red Flags - If You See These, It's a Scam

Urgent messages creating panic or FOMO
Requests for your recovery phrase or private keys
Unsolicited contact via DM, email, or phone
Pressure to act quickly without time to think
Too-good-to-be-true investment returns
Poor grammar or spelling in official communications
Requests to download software or click suspicious links
Offers requiring upfront payment or crypto transfer

What Does a Recovery Phrase Look Like?

A recovery phrase consists of 12-24 words in a specific order. Never share yours with anyone.

Example Recovery Phrase (12 words)
1.••••••
2.••••••
3.••••••
4.••••••
5.••••••
6.••••••
7.••••••
8.••••••
9.••••••
10.••••••
11.••••••
12.••••••

This is just an example. NEVER use this phrase or any phrase you find online. Always generate your own using your hardware wallet.

Emergency Recovery Documentation

Lost access to your wallet? Follow these steps carefully.

Step 1: Don't Panic

If you have your recovery phrase, you can always restore your wallet. Take a deep breath and gather your backup materials.

Step 2: Verify Source

Only download wallet software from official sources. Verify URLs, check security certificates, and never rush.

Step 3: Restore Safely

Enter your recovery phrase in a secure, private location. Never type it on a public computer or while being recorded.

Official Resources

Support Channels

  • • Official Support Portal: support.ledger.com
  • • Help Center: help.ledger.com
  • • Community Forum: community.ledger.com
  • • Twitter: @Ledger (verified account)

Important Reminders

  • • Support will never ask for your recovery phrase
  • • Always verify you're on the official domain
  • • Enable 2FA on all exchange accounts
  • • Keep your firmware updated

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Ledger, Ledger Nano, Ledger Vault, and Ledger OS are trademarks owned by Ledger SAS.